In this article, we will explore the strategies and lessons learned from managing an offshore team for over 12 years. Hiring workers from countries like India and the Philippines can offer numerous benefits, but it’s important to understand how to effectively manage these teams to ensure success. We will discuss the common challenges faced, how to overcome them, and how building a strong relationship with your team is crucial for long-term success. By implementing the strategies outlined in this article, you can create a rock-solid offshore team that will support the growth of your business.
Hiring Based on Attitude and Training for Skills
When hiring offshore workers, it’s important to understand that they are just like any other employee – they have their strengths and limitations. Don’t expect them to be able to handle every aspect of your business. Instead, focus on hiring for attitude and train them for the specific skills you require. For example, if you need a video editor, hire someone with that core skill and then provide training for additional marketing skills. This allows you to lower your expectations while increasing training, creating a win-win situation for both you and your offshore team.
The Power of Documentation
One of the most crucial aspects of managing an offshore team is effective communication. Documentation plays a key role in ensuring that tasks are understood and executed correctly. Instead of relying on verbal instructions that can easily be forgotten, create a thorough documentation system using tools like Google Sites or Lucidcharts. By recording instructional videos that can be easily accessed and referenced, you can streamline the training process and provide your team with the resources they need to succeed. This comprehensive documentation system saves time and ensures that instructions are clear and consistent.
Building Strong Relationships and Trust
Managing an offshore team requires more than just delegating tasks; it requires building strong relationships and trust. When working with people from different countries, it’s natural to have concerns about the quality and reliability of their work. To overcome these concerns, make an effort to connect with your team on a personal level. Schedule regular video meetings to foster a sense of camaraderie and give your team the opportunity to share their progress and challenges. By developing a relationship built on trust and open communication, you can ensure that everyone is working towards a common goal and that productivity remains high.
Overcoming Early Challenges
The initial months of managing an offshore team can be challenging and filled with uncertainty. As a manager, it’s important to be patient and learn from your mistakes. Understand that there will be a learning curve and be open to adapting your management approach as needed. By implementing the strategies mentioned in this article, you can avoid common pitfalls and ensure a smoother transition into offshore team management.
Long-Term Engagement and Continuous Growth
When hiring offshore workers, aim for long-term engagement rather than short-term projects. Building a dedicated and loyal team takes time and effort, but the rewards are worth it. Make it clear to your team that you value their contributions and are committed to working together for years to come. With the advancements in technology, staying connected with your offshore team is easier than ever. Utilize tools like Zoom and Skype to maintain regular communication and foster a strong working relationship.
Conclusion
Managing an offshore team can be a rewarding experience if done correctly. Hiring based on attitude, providing thorough training, and building strong relationships are essential for success. Implementing a comprehensive documentation system ensures clear communication and reduces misunderstandings. By following these strategies, you can create a rock-solid offshore team that will support the growth of your business. If you need personalized advice or assistance in building a successful offshore team, consider scheduling a scale session with a professional coach who can provide guidance and support throughout the process.