Pros & Cons of Outsourcing Your Digital Marketing to the Philippines

Outsourcing has become increasingly popular for businesses in various industries. It offers a range of benefits, such as faster time to market, increased customer satisfaction, improved business agility, cost-effective access to resources, and better risk management. However, there are also risks associated with outsourcing, including lack of alignment with business goals, loss of organizational control, … Read more

Advantages of Outsourcing Sales Training for Your Business

Introduction If your company relies on proactive sales for success, you understand the importance of having a well-trained sales team. Investing in your sales professionals is crucial in today’s competitive marketplace. However, determining the best approach to training can be a challenge. One option to consider is outsourcing your sales training needs. This article will … Read more

How to Successfully Manage Your Offshore Team for Optimal Results

Introduction In this article, we will explore the strategies and lessons learned from managing offshore teams, specifically in countries like India and the Philippines. Drawing from 12 years of experience working with individuals from various countries, Marlon Marescia shares valuable insights on what has worked and what hasn’t. This article aims to provide guidelines for … Read more

7 HR Functions That Can Be Outsourced to Free Up Time for More Strategic HR Tasks

In today’s rapidly changing business landscape, organizations must adapt to the unpredictable nature of the future. The key to survival and success lies in having a superior people management infrastructure that enables quick adaptation and value creation. To achieve this, companies need a highly strategic and effective HR team that can focus on executing business … Read more

Car Sales Training Ideas: The Gasoline Man Game

In this article, we will discuss a popular sales training game called “The Gasoline Man.” This game focuses on the importance of actively listening to the needs of customers and the power of building goodwill in sales. By following the instructions and variations provided, sales teams can improve their cooperation, communication, and overall sales performance. … Read more

CALL CENTER DIALOGUE SAMPLE: Solving Reservation Issues at the Bellagio Hotel – A Spanish Travel Account

Introduction In this article, we will provide you with a detailed conversation between a customer and a call center representative in a Spanish-speaking BPO (Business Process Outsourcing) center. The dialogue revolves around a reservation issue at the prestigious Bellagio Hotel in Las Vegas. We will walk you through each step of the conversation and provide … Read more

The Difference between Outsourcing and Offshoring to the Philippines | Offshoring vs Outsourcing

Outsourcing and offshoring are terms that are often used interchangeably, leading to confusion. In this article, we will explore the difference between outsourcing and offshoring, specifically in the context of the Philippines. We will delve into the key points to help you fully understand these concepts. Outsourcing and offshoring both involve finding another party to … Read more

Lead Generation for Your Recruiting Business: A Step-by-Step Guide

If you are just starting your brand new recruiting business and looking to generate new leads for both clients and candidates, it’s essential to build a sustainable pipeline. In this article, we will discuss a proven lead generation strategy that can kickstart your recruitment business and help you achieve success. We will outline the necessary … Read more

The Top 6 Benefits of Outsourced Accounting

Outsourced accounting is an increasingly popular solution for businesses looking to streamline their bookkeeping functions. By partnering with an experienced CPA firm, you can unlock a range of benefits that can save you time, money, and resources. In this article, we will explore the top 6 advantages of outsourcing your accounting needs, and delve into … Read more