Technical Support: How to Resolve Booking Issues on the Mobile App (Step-by-Step Guide)

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In this article, we will discuss a scenario where Laura Perez, a customer, encounters difficulties with the mobile application and seeks technical support to resolve the issue. We will provide step-by-step guidance on how to fix the problem and ensure a smooth booking experience.

Key Points

  1. Laura Perez cannot complete her booking on the mobile app despite multiple attempts.
  2. She has checked her internet connection and payment details, which are working fine.
  3. The app does not display any error messages, but when Laura tries to browse and update her profile, it keeps redirecting her to the main page.
  4. The support agent, Miranda May, suggests updating the app to resolve the issue.
  5. Miranda also asks Laura to ensure that her operating system, iOS, is up to date.
  6. Laura confirms that she has not updated the app or her iOS version.
  7. Miranda instructs Laura to open the App Store and find the updates button to update the app.
  8. Laura follows the instructions, and once the update is complete, she successfully books her desired place.
  9. Miranda offers Laura the option to receive articles via email to stay updated on the latest places and promotions.

Step-by-Step Process

Step 1: Identify the Issue
Upon receiving Laura’s call, Miranda introduces herself and asks for Laura’s complete name and email address for verification purposes.

Step 2: Understand the Issue
Laura explains that she is unable to complete her booking on the mobile app while using her mobile application. She mentions that she has already refreshed the page, checked her internet connection, and verified her payment details, but the problem persists.

Step 3: Rule Out Possible Causes
Miranda asks Laura if she received any error messages while using the app, to which Laura responds negatively. Laura also mentions that the app automatically redirects her to the main page when she tries to browse or update her profile.

Step 4: Check for Updates
Miranda asks Laura if her app and operating system are up to date. Laura confirms that she has not updated either of them.

Step 5: Update the App
Miranda advises Laura to open the App Store and look for the updates button on the lower right part of the screen. Laura follows the instructions and updates the app.

Step 6: Ensure the Update is Complete
Once the update is finished, Miranda asks Laura to open the app and try booking again to test if the issue has been resolved.

Step 7: Successful Booking
Laura successfully books her desired place without any further issues. Miranda congratulates her and offers additional assistance if needed.

Step 8: Opt-In for Email Updates
Miranda suggests that Laura subscribe to receive articles via email, which will keep her informed about the latest places and promotions offered by


In this article, we discussed a scenario where Laura Perez sought technical support to resolve her booking issues on the mobile app. Through a step-by-step process, we guided Laura in updating the app and resolving the problem. It is essential to ensure that both the app and the operating system are up to date to avoid any potential bugs or glitches. By following these instructions, users can have a hassle-free booking experience on the mobile app. Additionally, subscribing to email updates is an excellent way to stay informed about the latest places and promotions available.

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